Graham Oakes

Principal

Graham is the principal of Graham Oakes Ltd, a consultancy set up in 2003 to help organisations untangle complex technology, relationships, processes, and governance. He has worked with organisations such as Sony, Amnesty International, Oxfam, Cisco, MessageLabs, and the Open Source Academy to develop content management and customer service strategies - and hence to build systems which will support those strategies. His experience covers a range of proprietary and open source technologies.

Prior to forming Graham Oakes Ltd, Graham has held titles including Director of Technology at Sapient Ltd and Head of Project Management at Psygnosis Ltd. He has over 20 years of systems engineering experience, and he has spoken at conferences organised by groups such as:

• Association for Imaging and Information Management
• British Computer Society
• Drugs Information Association
• Enterprise Architecture Conference Europe
• Unicom

Portals, Processes, People: A few words on customer-facing portals and extranets

Thursday, November 9^th, 14.30

Category: Beginner

Track: Project Management

Words are important. The word "portal" tends to pull us into considerations of technology, content strategy and design, creating an expectation that we can build some "thing" that will solve our problems. However, portals (however we define the word) are at least as much about processes and people as they are about content management systems.

This session will explore some of the people and process challenges of implementing customer-facing portals and extranets, based on my experience with organisations such as MessageLabs, Sony and the Open Source Academy. It will look at questions such as:

• Can people within your organisation collaborate?
• Does your content strategy align to your business processes?
• How far do you want to expose your corporate silos?
• Is it safe to expose your internal processes?
• Will a portal solve any of this? If not, what are your other options?

The session will be interactive - I'm not promising to give simple answers to any of these questions, but hopefully it will help you at least frame some relevant questions for your own organisation.

Joint session with case presented by Dina Haffar from Danish Digital Task Force (Project Citizen Portal).

Download:

• Audio (MP3, 42 Mb)
• Slides (PPT, 490 Kb)

News from Graham Oakes

View the 5 latest news from Graham Oakes:

View the schedule.